Craig Zacker


2009 – Present  
Harrisburg Area Community College
Adjunct Professor of English

Professor of English courses, in the classroom and online, including:

  • English Composition I Concentrates on the development of fluency in writing clear, forceful, effective prose. Objectives include critical reading/thinking, organization, adaptation, and citing sources.
  • English Composition II Concentrates on the development of thinking, reading, and writing skills, with an emphasis on research, interpretation, and argumentation.
  • Report and Technical Writing Concentrates on the application of technical communication principles in the writing of effective reports and technical papers such as letters, definitions, descriptions, instructions, proposals, and reports.
  • Fundamentals of College Writing II (English Essentials) Concentrates on development of clear, coherent paragraphs and longer essays with emphasis on basic grammar, sentence combining, and idea/thesis development skills.


  • Conducted classroom classes (Fall 2009 to present)
  • Developed class syllabi and classroom activities in support of departmental course objectives
  • Completed semester-long HACC Online Academy training in online course development (Spring 2010)
  • Conducted online classes using Desire2Learn and Blackboard learning systems (Fall 2010 to present)
  • Designed and implemented online classes using a variety of learning management tools

2015 – Present  
Elizabethtown College, Elizabethtown, PA
Facilitator - School of Continuing and Professional Studies

Facilitator of writing and literature courses, in the classroom and online, for an accelerated degree completion program for adults, including:

  • Writing and Language Concentrates on learning and practice of various strategies and structures to prepare students to write college-level papers, culminating in a critical/research paper.
  • American Literature: 1865 to Present Surveys representative works written by American authors over the past 150 years.
  • Literature and the Workplace - Examines a variety of literary works that focus on the benefits and challenges of the workplace as a theme.

Conducted classroom and online classes using the Canvas Learning Management System

2015 – Present  
Smarthinking, Pearson Education, Inc.
Online Writing Tutor

Part-time writing tutor for an online higher education tutoring service

2005 – 2011  
The Princeton Review, Philadelphia, PA
SAT Preparation Teacher and Tutor

Teacher of SAT preparation courses to classes of high school students and individual tutees using Princeton Review course materials. Subjects include reading, writing, and mathematics.

1995 Present  
Freelance Author, Editor, and Course Developer

Textbooks and Course Development

Author of numerous Microsoft Official Academic Course (MOAC) and Academic Learning Series (ALS) textbooks, lab manuals, exam questions, and other documents for Microsoft Learning, Microsoft Press, and John Wiley & Sons, including:

  • MOAC: Word 2016 Core (2017)
  • MOAC: Word 2016 Expert (2017)
  • MOAC: Deploying Windows Devices and Enterprise Apps (Exam 70-695) (2015)
  • MOAC: Configuring Windows 8.1 (Exam 70-687) (2014)
  • MOAC: Installing and Configuring Windows Server 2012 R2 (Exam 70-410) (2014)
  • MOAC: Configuring Windows 8 (Exam 70-687) (2013)
  • MOAC: Installing and Configuring Windows Server 2012 (Exam 70-410) (2013)
  • MOAC: Technical Specialist: Windows 7, Configuring (Exam 70-680) (2010)
  • MOAC: Technical Specialist: Windows Server Administrator (Exam 70-646) (2008)
  • MOAC: Technical Specialist: Configuring Windows Server 2008 Application Services (Exam 70-643) (2008)
  • MOAC: Technical Specialist: Configuring Microsoft Windows Vista (Exam 70-620) (2007)
  • ALS Network+ Certification, Second, Third, and Fourth Editions (2002, 2004 & 2006)
  • MOAC 70-299 Implementing and Administering Security in a Microsoft Windows Server 2003 Network (2005)
  • MOAC 70-290 Managing and Maintaining a Microsoft Windows Server 2003 Environment (2004)
  • ALS 70-293 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure (2003)
  • ALS Microsoft Windows 2000 Network Infrastructure Administration, Second Edition (2002)

Book Projects

Sole author of the following books:

  • Exam Ref MCSA 70-740: Installation, Storage, and Compute with Windows Server 2016 (Microsoft Press, 2017)
  • Exam Ref MCSA 70-410: Installing and Configuring Windows Server 2012 R2 (Microsoft Press, 2014)
  • Exam Ref MCSA 70-410: Installing and Configuring Windows Server 2012 (Microsoft Press, 2012)
  • Windows Small Business Server 2008 Administrator’s Pocket Consultant (Microsoft Press, 2009)
  • MCSE Self-Paced Training Kit (Exam 70-293): Planning & Maintaining a Windows Server 2003 Network Infrastructure (Microsoft Press, 2003)
  • MCSA/MCSE Self-Paced Training Kit: Windows 2000 Network Infrastructure Administration, Exam 70-216, Second Edition (Microsoft Press, 2002)
  • MCSA Training Kit: Managing a Windows 2000 Network Environment (Microsoft Press, 2002)
  • Network+ Certification Training Kit, First and Second Editions (Microsoft Press, 2001)
  • Network+ Certification Readiness Review (Microsoft Press, 2001),
  • Networking: The Complete Reference (Osborne/McGraw Hill, 2001)
  • Upgrading & Troubleshooting Networks: The Complete Reference (Osborne/McGraw Hill, 2000)
  • Zero Administration for Windows (O'Reilly and Associates, 1999)
  • TCP/IP Administration (IDG Books Worldwide, 1998)
  • Ten Minute Guide to HTML Style Sheets (Macmillan Computer Publishing, 1997).

Co-author of the following books:

  • Exam Ref MCSA 70-744: Securing Windows Server 2016 (Microsoft Press, 2017)
  • The Design of Sites: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience, Second Edition (Addison-Wesley Professional, 2007)
  • Windows XP Pro: The Missing Manual (O'Reilly and Associates, 2003)
  • PC Hardware: The Complete Reference (Osborne/McGraw Hill, 2000)
  • Upgrading & Repairing PCs, 10th Anniversary Edition (Macmillan, 1998)
  • Special Edition: Using IntranetWare (Macmillan Computer Publishing, 1997)
  • Upgrading and Repairing Networks (Macmillan Computer Publishing, 1996)

Contributing author for many books from various publishers, from 1996 to present. Titles include:

  • Microsoft Windows 2000 Security Technical Reference (Microsoft Press, 2000)
  • Cabling: The Complete Guide to Network Wiring (Sybex, 2000)
  • Microsoft Windows 2000 Server Administrator's Companion (Microsoft Press, 2000)
  • Upgrading and Repairing PCs (Que, 6th, 7th, and 8th Editions)
  • Windows NT 4.0 Workstation Professional Reference, (New Riders, 1996)
  • Windows NT Workstation 4.0: Advanced Technical Reference (Que, 1996)

Web Development Projects

  • Author of four collections of web-based tutorials published 2000 by, including “Installing Windows 2000 Server,” “Installing Windows NT Server,” “Building a Windows 98 Network,” and “Windows 2000 Server Administration.”
  • Author of Building Windows 98 Networks, an online ebook on home and small business networking.
  • Developer and editor of a three-part web-based training course on Networking Essentials for


  • Author of "In With the New," an article on operating system data storage technologies, for Network World, published in July 2000.
  • Author of a white paper for Microsoft Corp. entitled "Migrating Novell Directory Services to Active Directory."
  • Contributing editor and author of multiple articles for Windows NT Magazine (Duke Communications), published in 1997 and 1998, including the following:
  • "Multiple UNC Provider: NT's Traffic Cop," May 1998
  • "Review: Microsoft Windows NT Server Resource Kit Version 4.0, Supplement 2," March 1998
  • Named as Contributing Editor of Windows NT Magazine in December 1997.
  • "LDAP and the Future of Directory Services - Part 2," November 1997
  • "LDAP and the Future of Directory Services - Part 1," October 1997
  • "NAdminNT Brings NT Domains and NDS Together," July 1997
  • "Novell's Workstation Manager: Stepping into NT-NDS Coexistence" May 1997
  • "Windows NT and NDS - Together at Last," March 1997. Revised for publication in News/400 Magazine in November 1997.
  • Editor of focus section on metadirectory technologies for the April 1998 issue of Windows NT Magazine (Duke Publications). Author of "Metadirectories: Directory Services for the Enterprise,""NetVision's Synchronicity for NT," and "Zoomit VIA and the Dedicated Metadirectory." Edited and re-wrote "Novell's NDS for NT" and "Exploring Netscape's Directory Server 3.0."

Editing Projects

Technical editor of the following books:

  • Wireless Network Administration: A Beginner’s Guide (McGraw-Hill Osborne Media, 2010)
  • Home Networking Demystified (McGraw-Hill Osborne Media, 2005)
  • The PC Doctor’s Do-It-Yourself Manual (McGraw-Hill Osborne Media, 2004)
  • Personal Computing Demystified (McGraw-Hill Osborne Media, 2004)
  • Windows 2000 Pro: The Missing Manual (O'Reilly & Associates, 2000)
  • Windows Me: The Missing Manual, (O'Reilly & Associates, 2000)
  • Windows NT Backup and Restore (O'Reilly & Associates, 1998)

Freelance technical editor for Windows NT/Windows 2000 Magazine - 1997 to 2000

1994 – 1997                   
Cheyenne Software, Inc., Roslyn Heights, NY
Online Services Engineer, Technical Writer
Content Developer, Training Coordinator


  • Designed, edited and realized textual and graphic content for the Cheyenne Software web sites.
  • Designed, edited, developed and produced CheyInfo CD, a technical support CD-ROM product based on the Folio Bound VIEWS hypertext engine. Winner of Network VAR magazine's Integrator's Choice Award for Best New Product by a Vendor, 1995.


  • Developing content, designing, and administering the Cheyenne Software and Cheyenne Software Technical Support web sites.
  • Developing, writing, editing and administering Cheyenne's in-house technical support information retrieval system, based on the Folio VIEWS hypertext engine.  Information from this resource was circulated to Cheyenne personnel and partners around the world, and regularly ported to the CheyInfo CD and the Technical Support web server for public distribution.
  • Writing and editing technical and informational documents, performing system administration tasks and tracking usage of the corporate fax-on-demand system, CompuServe forum, and BBS.
  • Writing and editing technical support documents for Cheyenne's Windows NT, NetWare, and Unix-based networking products, as well as DOS and Windows-based workstation products.
  • Provided comprehensive technical support for Cheyenne networking products to resellers and end users via telephone and CompuServe forum (April, 1994 - November, 1994).

1986 – 1994       
First American Credit Services, Inc., Uniondale, NY
Novell NetWare LAN Administrator
PC Hardware/Software Support Specialist


  • Maintained and expanded Novell network as it grew to include 60 workstations, 20 modems, 100 remote serial printers and 8 in-house laser and dot matrix printers. Upgraded to NetWare 3.11, November 1991, adding a DAT tape backup system and a fax server.
  • Trained sales staff, performed and supervised installations, and provided technical support for 250 users of Engineered Business Systems' and Chase Credit Systems' remote PC applications with which clients can access TRW, Trans Union and Equifax credit repository information online through the Cobra host system.
  • Provided in-house technical support to users of EBS's CRIS and Chase's Cobra (proprietary credit reporting systems), WordPerfect 5.1 and Lotus 123. Later planned and implemented migration of managerial and supervisory staff from DOS to Microsoft Windows including Microsoft Office.
  • Implemented a system for producing and maintaining Property Inspection Reports using Delrina's Performs Pro Plus to custom design forms to clients' specifications.
  • Produced company advertising materials, brochures and presentations using Apple Macintosh and Microsoft Windows-based desktop publishing software.
  • Planned and designed network expansion project for the firm's new headquarters in Mitchel Field, NY, including migration from Thin Ethernet to 10-Base-T Token Ring.
  • Developed an employee production tracking system using Microsoft Excel.
  • Installed and configured proprietary credit reporting network for the company's Dallas, TX division.
  • Participated in initial business requirement and design stage of internal corporate software development project, based in the corporate national operations center in Dallas, TX.


  • Master of Arts
    New York University, New York, NY
    Graduated February 1992
    English and American Literature
  • Bachelor of Arts
    Hofstra University, Hempstead, NY
    Graduated February 1984
    English Literature
  • Lynbrook High School, Lynbrook, NY
    Graduated June 1978